IMPORTANT INFORMATION: All postal and courier services have been significantly impacted by industrial action, increased volumes due to Black Friday and Cyber Monday sales and a reduction in staffing or changes to staff contracts. This will delay ALL deliveries from ALL online stores across the UK. We ask for your patience at this time. We are currently sending same day or next day all orders. Then the rest is up to the post office. If you want it guaranteed in time for Christmas please choose the express option. We do not have time to answer all queries about where late/missing parcels are this year (2022) sorry - and we don't have the answers! Since Black Friday Royal Mail seems about a week behind schedule in most areas as an indicator.
We aim to post orders within 2 working days of the order being placed. Delivery starts at £1.75. International post will be sent tracked and signed for.
Please contact us for any special requirements such as sending as a gift to an address other than your own. email@example.com
Our envelopes are biodegradable plastic and we try to minimise waste and packaging wherever we can.
Please note that as the UK has now left the EU we are sorry to say that this now includes EU countries and we ask that our EU customers buy via our Etsy shop so that VAT is collected at time of purchase and can be sent to you with Duty Paid and no extra wait/costs for you on arrival.
Returns and Refunds
We accept returns - the following policy applies:
- You must return the goods within 14 days of receiving them. The exception for this is all purchases in November and December - you have until the end of January to return or exchange them as we understand they may well be Christmas presents :)
- The goods must be returned unused and in saleable condition.
- Please obtain proof of posting when you post them back to us, as we cannot refund items lost in the post on their way back to us.
- We will refund your transaction within 3 working days of receipt of returned goods if all is on order (we do not refund postage).
Please contact us on firstname.lastname@example.org to speak to us if you need to exchange your haramaki for another size. There will be an extra charge for p&p. If you have any complaints or enquiries this is the email to use.
Registered Company Address: NukuNuku Ltd, 4th Floor, Park Gate, 161-163 Preston Road, Brighton, East Sussex, BN1 6AF
Returns address: NukuNuku, 64 Wick Hall, Furze Hill, Hove, East Sussex, BN3 1NG